Privacy Policy

This Privacy Policy (“Policy) explains how your personal information is collected, used, shared and protected by Virtual EMDR (“Virtual EMDR”, “we”, “our” or “us”) when you use, access and interact with our services (“Services”), including without limitation, through our website (“Site”). This Policy applies to visitors and users (individually “you”) of Virtual EMDR’s website. By visiting the site, using or accessing the services, to the extent permitted by applicable law, you acknowledge that you accept this Policy and you are consenting us to collect, gather, transfer, store, disclose and use your information as in accordance with the provisions of this Privacy Policy.

Your use of Virtual EMDR website and services is subject to our Terms of Service. The definitions and Terms laid down in the Terms of Service will also be applicable on this Policy.

What does this Privacy Policy cover?
This Privacy Policy covers the treatment and protection of “Personal Information” collected by us when you are using or accessing the services on or through our Site. Third party links that you use in connection with our Site may also collect, use, and share your information. This Policy does not cover such third parties or their services and we do not take any responsibility for how such third parties may use any of your information that they collect. For information about third-party privacy practices, please consult with them directly.

Update and changes in Privacy Policy:
We may, from time to time, in our sole discretion, with or without notice amend, update or modify the provisions of this Policy at our sole discretion. Such amendments, updates or modifications will be effective when published on or through the Services or Site. It is your sole responsibility to check and review these changes regularly. Your continued access or use of the Site after any such modifications or amendments shall indicate your acceptance to continue to be bound by the Privacy Policy as modified or amended.

Consent:
For fulfilling the purpose of this website and providing you services in the best possible way, we may collect information either from you or by a method that automatically collects your information from your activities. However, a notice will be given to you regarding such collection of your information. Your consent will be taken for using the information so collected according to our Terms of Service and Privacy Policy. And if we ask for your information to be used for secondary purposes like marketing and promotion, we will either ask you for your expressed consent or give you opportunity to say no.

Information we collect:
We collect information from you in order to provide, personalize, improve and continue to provide you the services as required by you. However, we will inform you about such collection of your data. By using or accessing our site or services, we may collect both personal information, which is information that could be used to identify you, such as your name and email address ("Personal Information"), and non-personal information, which is information that cannot be used to identify you, such as anonymous usage data generated by your use of the Service ("Non-Personal Information").

Personal information: When you create your account in order to use our services you may need to provide certain information that could be personal information such as: your name, email address, phone number, date of birth, gender, photo, login information, billing information, medical history, account settings, passwords, your contact information, credit/ debit card details, EMDR services taken by you from us and other information which you provide on our Site. We do not collect any of your personal information which may be considered as sensitive information. By creating an account for the services you acknowledge that the information which we ask or collect may be personal to you, but by providing such information to us you allow us and others to use that personal information, including for the purpose of identifying you.

Usage information: We automatically receive and record information from your web browser or mobile device which you use to access or use our services including your IP address information to analyse and improve the services which we provide.

Information regarding services you access: We also collect information about and keep record of the services accessed by you on our website. This may include information including but not limited to the reason of accessing the EMDR services, your symptoms, material provided to you as part of EMDR service, communication made regarding EMDR services accessed by you or any other information relating your access to our services.

How we use your information:
Our main purpose for the collection of your information is to improve the services we provide to you and to give you satisfactory services as per your requirements and expectations. We use your information for the purposes such as: to allow you to create a user account and profile; to send you the information regarding your request for services; to send you information relating to the services, including technical notices, updates, security alerts or any other message regarding the service; to understand your requirements, to notify you regarding any changes or addition to our services; to protect against any illegal or fraudulent activities etc. Your information will not be used for any other purpose than mentioned in the Terms of Service and Privacy Policy of the website.

Retention of your information:
We will retain your information for as long as your account with Virtual EMDR is active and as is needed to provide you the Services. Even after your account is terminated, we may retain your information (including, but not limited to, Personal Information and Usage Information) as needed to comply with our legal, statutory and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons and as is necessary for us to provide our Services effectively.

Information disclosed due to business transfer:
We may disclose or transfer your Personal Information to a third party, if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during the negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

How we share your information:
We share the information which we have collected from you only for the purposes and in accordance with the manner provided in the Privacy Policy and Terms of Service. We share your information with third parties only if we believe that it is necessary for the purposes of the website to share such information with them. We may share your information with our affiliates, associates, employees, partners (collectively, “Agents and Affiliates”) in connection with our services. We only share your personal information with our Agents and Affiliates when it is necessary in order to provide you our services as per your request.

Necessary disclosure:
We reserve the right to access, preserve, use and disclose, any information that we believe is necessary to comply with applicable laws, our Terms of Service or Privacy Policy; to enforce any agreement or to protect the rights, safety, and reputation of Virtual EMDR, our employees, affiliates, our users or others. We may disclose information about you to third parties if we have a good faith belief that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms of Service and Privacy Policy; (iii) comply with legal process or other government inquiry; (iv) protect our rights, reputation, and property, or that of our users, affiliates, or the public; (v) detect, prevent or otherwise address fraud, security or technical issues.

Other service providers:
We may employ a Third Party Company or individuals to process you payments, facilitate our services, to provide services on our behalf, to perform services or related services (including without limitation, maintenance services, database management, web analytics and improvement of the Services’ features), or to assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obliged not to disclose or use it for any other purpose.

Security of your information:
Your account is protected by a password for your privacy and security. You are solely responsible for maintaining the confidentiality of your Account and your Account Information, and, except as otherwise required by applicable law, only you are responsible for all use of your Account, whether or not authorized by you. You must prevent unauthorized access to your account and personal information by protecting your password and limiting access to your device or browser by signing off after you have finished accessing your account.

We take all reasonable technical, administrative and physical security measures designed to protect your information from any kind of loss, misuse, unauthorized electronic or physical access, alteration or destruction. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. We try our best to protectnyour information. However, we cannot guarantee complete security for your information.

Cookies and other tracking technology:
We collect information about your usage and activity on our Sites using certain technologies, such as: cookies, web beacons, and other technologies. Third parties may also view, edit, or set their own cookies. We and our third-party service providers, advertisers, and/or partners may also place web beacons for such third parties. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Policy, except as required by law.

Viewing and changing your information:
Whenever you like to update the information which you have provided to us, through your account setting, you can access your account to view and make changes or correction to your information. You may also contact us as detailed in the Contact Us section below.

Your choices:
You may, of course, at any time opt not to provide us with some or all of your information, but keep in mind that without certain information we may not be able to provide you with our services. We may ask for your consent in order to send you the marketing and promotional material from our website. You can choose to not give us consent if you do not want to receive the marketing or promotional materials. Regarding the material you have already been receiving, if you do not want to receive marketing and promotional emails from Virtual EMDR, you may click on the "unsubscribe" link in the email to unsubscribe and opt-out of marketing email communications. If you no longer want to receive push notifications from Virtual EMDR, you can use the settings on your device to enable or turn off mobile push notifications from Virtual EMDR. But in such cases, Virtual EMDR will not be able to provide some of its services to you for which the information is required.

Your access to your information:
You will have access to your data on our website. You will be able to update or correct your account information and email preferences at any time by logging in to your account. We store your data for as long as it is necessary to provide services to you and others in accordance with Terms of Service and Privacy Policy. You can delete your account or data and your consent can be revoked by you at any time for the future. However, when you delete your account, your information collected by us will not be deleted. If you feel the information we have retained violates any of your rights, please send us an email and we will take appropriate steps.

Links to third party websites.
Virtual EMDR may include links to other websites. Such sites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers, use of any information you provide is governed by the Privacy Policy of the operator of the site you are visiting. That policy may differ from ours. Hence, we will not be responsible for use of your data for and by those websites.

Grievance Redressal:
Any complaints or concerns with regards to content or breach of these provisions shall be immediately notified to Lex Protector Legal Group.

Contact Us:
If you have any questions or concerns regarding the Privacy Policy, please contact us at [email protected]